A business often relies on a single person to manage their IT needs. This person is often stretched thin trying to keep up with general support along with thinking about future needs and projects. The results are long delays in service, few performance metrics and an environment that does not progress over time.
Managed Services for day to day support
Receive IT support as needed without having to worry about monthly cost variations. We will also monitor and manage all server and networking equipment. Full access to our ticketing system, reporting and asset management is also included as part of this service delivery program.
Risolv IT delivers a full ITSM solution; central to this solution is a Service Ticketing System (SysAid) that enables us to receive service requests and allocate them to the proper resource for action. The ITSM solution is designed to manage all aspects of the support and maintenance cycle.
Ticket Management – Our ticketing system provides a full end-to-end solution for ticket management. Each request for service is logged, categorized and assigned. Detailed tracking for each request is recorded and all communication related to the ticket is logged. The end user is fully informed along each step of the resolution process, and has direct access to the Service Portal 24/7. Our onsite staff is available Monday-Friday 8:30AM to 5:00PM.
Knowledgebase – Technical processes, procedures and policies are kept in a client-specific portal. This portal is updated continuously and enables standardized delivery of support services. The information and content is maintained by Risolv IT, and the contents are available as categorized PDF export upon request.
Reporting – The service ticketing system is leveraged to provide robust reporting for our clients. We can provide customized reports upon request in order to provide a complete picture of the support landscape over a particular period.
Monitoring and Inventory Management
Our monitoring and inventory solution allow you to keep on top of any data demands that come your way.
• User, Inventor and Asset auditing to complement our reporting
• Cross-platform/cross-OS remote support options to quickly connect with end-users
• Unparalleled ability to customize monitoring and automate tasks
• Maintained and monitored by in-house staff
• Alerts can be configured to go out to specific individuals
• Access to the back-end can be provided to individuals of your choice