THE GUELPH FAMILY HEALTH TEAM
The Guelph Family Health Team brings together different health care providers to coordinate the highest possible quality of care for patients.
EMPLOYEES
270+
YEARS AS A CLIENT
> 9
SERVICES
Documentation | Help Desk | Managed Services | Project Management
CHALLENGE
As a single point of management for all doctors’ offices in the Guelph area, the Guelph Family Health Team was faced with a geographically dispersed user base and a large amount of data that needed to be securely monitored and managed.
SOLUTION
Risolv set up a personalized phone queue and provided Help Desk Services, so that the Guelph Family Health Team could easily manage all of their calls. We then set up and monitored a ticketing system in order to manage all their IT issues, and provided the Guelph Family Health Team with complete, flexible IT support. We created a knowledge base so that we could organize and manage all of the creative solutions that we implemented. Lastly, we generated reports for the Guelph Family Health Team, so they could better understand their IT help needs and improve efficiency in the future.