128 Woolwich St
Suite #203,
Guelph, ON
N1H 8P2

(519) 838-6002

©2019 by Risolv IT Solutions.

THE GUELPH FAMILY HEALTH TEAM

The Guelph Family Health Team brings together different health care providers to coordinate the highest possible quality of care for patients.

EMPLOYEES

270+

YEARS AS  A CLIENT

> 9

SERVICES

Documentation | Help Desk | Managed Services | Project Management

CHALLENGE

As a single point of management for all doctors’ offices in the Guelph area, the Guelph Family Health Team was faced with a geographically dispersed user base and a large amount of data that needed to be securely monitored and managed.

SOLUTION

Risolv set up a personalized phone queue and provided Help Desk Services, so that the Guelph Family Health Team could easily manage all of their calls. We then set up and monitored a ticketing system in order to manage all their IT issues, and provided the Guelph Family Health Team with complete, flexible IT support. We created a knowledge base so that we could organize and manage all of the creative solutions that we implemented. Lastly, we generated reports for the Guelph Family Health Team, so they could better understand their IT help needs and improve efficiency in the future.