Can you easily find your network documentation? How about passwords and configuration information for each device?
We love to keep documentation up to date! We maintain a full knowledge base for each of our clients. This means that we can support each client more efficiently, and that you are not dependent on a single technician. We document technical processes, procedures, and policies continuously. This also enables standardized delivery of support services, which means you’ll receive consistent support across the board.
Our knowledge base is built for you, and is easily accessible through our Help Desk portal. We believe that each client deserves accurate and pertinent documentation and, perhaps most importantly, we believe this information belongs to you. We are happy to provide you with what you need, for whatever the reason you need it.