We dig out truths and clues tucked away in our clients’ databases, and then use that info to get the right messages to the right people at the right time.
YEARS AS A CLIENT
Documentation | Help Desk | Managed Services | Project Management
Rather than hiring and managing an in-house IT department, Blue North chose to outsource their IT support, and turned to Risolv as a trusted solution. Specifically, they required a unified, first point of contact for all of their IT support needs.
We resolved these issues by providing complete, flexible IT support to Blue North. We put a ticketing system in place to track and manage all requests and service work, and migrated to Office 365 to streamline communication. We created and store documentation in a Knowledge Base for ease of access and efficiency. Devices are continually monitored and all support requests are tracked. We continue to generate monthly IT reports for Blue North, so that they can best understand and evaluate their IT needs.