With over a 150 end users, it was becoming difficult for the in-house IT staff to manage support tasks and still have time to deal with big picture projects
We now work in conjunction with the Reid’s IT team. We leveraged our ticketing system for all support requests and manage all tier 1-2 incidents. In addition to remote support and management, we also provide a resource on-site for 3 days a week. Not only have we provided great support, but we can also now provide to the management team with a report on the performance of the IT team, as well as and the effort required to run the department. In addition to support and reporting, we also leverage the Naverisk device monitoring platform to give Reid’s full visibility into how all their systems are functioning, and to gather a full inventory of all these systems.