Rather than hiring and managing an in-house IT department, Blue North chose to outsource their IT support, and turned to Risolv as a trusted solution. Specifically, they required a unified, first point of contact for all of their IT support needs.
We resolved these issues by providing complete, flexible IT support to Blue North. We put a ticketing system in place to track and manage all requests and service work, and we set up a clouded email server in order to streamline communication. We continue to generate monthly IT reports for Blue North, so that they can best understand and track their IT needs. Lastly, we create and store documentation in a Knowledge Base for ease of access and efficiency.