As a facilities management company, BAS-Serco needed to be able to track service requests, assign facilities technicians, and report on daily service jobs.
Risolv accrued and created a dispatch guide so our Help Desk attendants could accurately assign the right technician for the service request. This cut down on the time between when an issue is reported and when it is completed. We then setup a ticket tracking system where Risolv and BAS-Serco could assign, track, and report on service requests. This system ensured that service requests would be handled quickly, and that any necessary follow-up would be monitored and managed in one place.