Performance and metrics are rarely tracked within an IT department, and reports generated directly from products are often too generic or needlessly detailed.
How can you show your stakeholders how good your IT service delivery is? Measure it, of course, and offer customized and comprehensive reporting. Here at Risolv, we leverage SQL reporting services to explore the data of all our service tools, and use it to pull only that information pertinent to our clients. Whether you would like to track open tickets, time to close, most active users, overall SLA performance or any other measurable attributes, we have you covered. Further, we’ll deliver this information to your mailbox on a schedule chosen by you.
Some of the things we help our clients identify are:
- Which users are placing the most tickets?
- Are there recurring service requests?
- Are we meeting our SLA and performance goals?