BAS-Serco

BAS-Serco develops group solutions for businesses across all of Bermuda’s main sectors. The wide range of skills and depth of knowledge within the group of companies enables BAS to solve any challenge that a business might face.


Problem

As a facilities management company, BAS-Serco needed to be able to track service requests, assign facilities technicians, and report on daily service jobs.

Solution

Risolv accrued and created a dispatch guide so our Help Desk attendants could accurately assign the right technician for the service request. This cut down on the time between when an issue is reported and when it is completed. We then setup a ticket tracking system where Risolv and BAS-Serco could assign, track, and report on service requests. This system ensured that service requests would be handled quickly, and that any necessary follow-up would be monitored and managed in one place.


Testimonial

We have been using the services of Risolv for over a year. They are responsible for handing all my facilities calls 24-7, including issuing tickets and follow-ups. I was a little nervous at first, handing over my helpdesk to an overseas company, however I can honestly say I have been extremely impressed with the services. The staff are professional and care about our clients. They get all support issues resolved on time. I would highly recommend Risolv if you are looking to outsource your service desk.”


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